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Help Centre
Frequently Asked Questions
Find quick answers about orders, payments, shipping, returns, favourites and your MITE STORE account.
Last updated: 27 August 2026
Orders
How do I place an order?
Choose a product, select the required product options, add it to your cart and complete the checkout process using your preferred available payment method.
How can I check my order status?
Sign in to your MITE STORE account and open My Orders. You can view your current order status and order details there.
Can I cancel an order?
Contact customer support as soon as possible. Cancellation may be possible before the order has been processed or dispatched.
Payments
What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on the order or service availability.
What currency does MITE STORE use?
MITE STORE displays and processes store prices in Sri Lankan Rupees (LKR) unless otherwise stated.
Why is my bank transfer order still pending?
Bank transfer orders may remain pending until the payment information or transfer has been successfully verified.
Shipping
Do you deliver island-wide?
MITE STORE provides delivery across supported locations in Sri Lanka.
How long does delivery take?
Delivery time depends on your location, order processing, courier availability and other delivery conditions. An estimated delivery period may be provided during or after checkout.
How are shipping charges calculated?
Shipping charges may depend on your delivery location, order details and the available delivery method.
Returns & Refunds
How long do I have to return an eligible product?
Eligible products may be returned within 7 days from the date of delivery, subject to the Returns & Exchange Policy.
Can I return a used product?
Opened, used, damaged or modified products generally do not qualify for a standard return unless another applicable reason is approved.
Who pays return shipping?
For eligible approved returns, MITE STORE covers the return shipping cost.
How long does a refund take?
Refund processing time depends on the payment method, bank or payment provider after the refund has been approved.
Favourites & Notifications
What happens when I add a product to Favourites?
The product is saved to your Favourites so you can easily find it again.
Can I receive a notification when a favourite product is back in stock?
Yes. If you subscribe to MITE STORE product updates and a favourite product becomes available again, you may receive a restock notification.
How do I stop notification emails?
You can unsubscribe using the unsubscribe option available through MITE STORE notification emails or the subscription section on the website.
Customer Account
Do I need an account to shop?
Some store functionality may be available without an account, while signing in provides access to account features such as order history and customer profile information.
Can I update my personal information?
Yes. Sign in to your customer account and update the available profile information from your account settings.
Need help?
Contact MITE STORE customer support for assistance.