Customer Care
Returns & Exchange
We want customers to receive products in the expected condition. This policy explains when a return or exchange may be requested.
Last updated: 27 August 2026
1. Return Period
Eligible products may be returned within 7 days from the date of delivery.
2. Eligible Products
To qualify for a return or exchange, the product should be unused, undamaged and returned with its original packaging, accessories, manuals and other included items.
3. Opened or Used Products
Products that have been opened, used, damaged, modified or show signs of misuse may not qualify for a standard return or exchange.
4. Defective or Incorrect Products
If you receive an incorrect, damaged or defective product, contact customer support as soon as reasonably possible and provide your order number together with relevant photos or other requested information.
5. Exchange Availability
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative solution or process a refund where appropriate.
6. Return Shipping
For eligible approved returns, MITE STORE will cover the return shipping cost.
7. Return Inspection
Returned products may be inspected before an exchange or refund is approved.
8. How to Request a Return
Contact support@mitestore.com with your order ID, reason for return and any supporting information.
Do not send a product back before receiving return instructions from MITE STORE.
Need help?
Contact MITE STORE customer support for assistance.