Customer Care
Refund Policy
This policy explains when refunds may be approved and how MITE STORE processes eligible refund requests.
Last updated: 27 August 2026
1. Refund Eligibility
Refunds may be available for eligible products returned in accordance with our Returns & Exchange Policy.
2. Cancelled Orders
Where an order is cancelled before dispatch and payment has already been received, an eligible refund may be processed.
3. Out-of-Stock Orders
If we cannot fulfil a paid order because a product becomes unavailable, the affected amount may be refunded.
4. Return Inspection
A refund may be processed only after the returned item has been received and inspected where a physical return is required.
5. Refund Method
Where reasonably possible, refunds will be processed using the original payment method.
For bank transfer or other manual payment methods, we may request suitable account information to complete the refund.
6. Processing Time
Once a refund has been approved, processing time may vary depending on the payment method, financial institution or payment provider.
7. Non-Refundable Situations
A refund may be declined where a product is returned outside the applicable return period or has been used, damaged, altered or returned without required accessories or packaging.
8. Shipping Charges
Shipping-related refunds depend on the circumstances of the order and the reason for return.
9. Contact
For refund assistance, contact support@mitestore.com and include your order ID.
Need help?
Contact MITE STORE customer support for assistance.